From Employee Michele
Re: Customer - Charles
To: Management:
I just received a call from the Mr. Doane who stated that he was very pleased with the service he received today from Lars. He, also, stated that we have the nicest people working here starting with me. He said you all should get a raise. I told him I would pass that along.
That was very nice to hear from a long time customer of ours. And if we continue to treat right he will remain our customer.
Thank you to Lars for continuing with your consistent and professional service and representing My Plumber so well.
Sincerely,
Michele Fortunati
From Employee Michele
Re: Customer – Mrs. Lomeli
I received a phone call from Mrs. Lomeli, who proceeded to rave about Ricky, our technician.She stated how wonderful he was, how comfortable they were - so much so – he was like family.
She let it be known that they saw other plumbers who just came in and out and didn’t bother to explain what they were going to do – they just quoted a price. They were sloppy and disheveled. And left them wanting.
Now Ricky she kept saying how he represents our company well- he is neat, clean, knowledgeable and took the time to give them options and go over things. They like the fact that he would let them know what choices they have and why this does this and what it would do for them.
She said that she even invited him and his girlfriend back next year to see how things will be working. And she said just be prepared to be busy because they are going to tell everyone about My Plumber.
She was this happy with him just selling the call – he is scheduled next week to do the job. I can’t wait to see how she reacts when the work is completed. Wonder if she will be adopting Ricky?
On a personal note- when a customer is this pro-active and this happy with a technician and how he represents My Plumber before the job is done- All I can say is Wow!
Sincerely-
Michele Fortunati
From Michael in San Diego
I had a toilet replaced, then the technician returned for a minor repair, which was done very fast and correctly. Overall the both services were done clean and fast and politely.
From T.K.
From the initial phone pick up to the review of the work at the end, every single person on your team was professional and courteous.
From Harry
I am sending this e-mail to let you know the fine service we received from your employees. Our water heater sprung a leak on Friday evening of Thanksgiving weekend. We contacted your dispatcher Abraham at about 8:00 p.m. and he scheduled your repair service for Saturday afternoon 11/26/05 between 1:00 and 3:00 p.m. Beto and Ed arrived early at about 10:00 a.m.
with a new water heater in their truck. These guys were courteous, friendly and answered our questions in a professional manner. They replaced the water heater with a new shut off valve and the main water inlet valve by noon.
Their workmanship was excellent. Thank you for your help.
